At EdTek, you get all of the programs and support you need at a price you can afford. Distance education learners and instructors need to know that their questions will be answered quickly. In addition, it is important that their questions are answered by well trained technicians. Our Technical Support Help Desk offers this and more.
Having a Technical Support Help Desk is still important in the world of online education. Your instructors and learners can run into trouble at anytime, day or night, and they need a Help Desk that can respond.
Technicians work hard to keep up with the ever changing technology associated with eLearning. In addition to being fully knowledgeable in all areas of distance learning technology, the technicians are trained in the following areas:
|Accessibility support|| Cable connections|
|Microsoft® Office browser technology|| DSL|
|Macintosh/PC compatibility||High-speed networks|
|Security programs||Bandwidth testing|
| ISP||Section 508 compliant platform|
Helping your staff and learners stay connected is important to the success of your courses. If the users are having a problem, you need to know that it will be resolved quickly. Our Help Desk boasts one of the fastest turnaround times in the business. Over 90% of their calls are answered in less than five minutes. In addition, the vast majority of callers have their issue resolved after just one call.
In order to ensure that all of your questions are answered the Help Desk staff works closely with the following departments: Product Engineering and Technology (PET), Quality Assurance, Product Development and Professional Services. This collaborative effort creates a strong team of technicians, ready to help you, no matter the depth or complexity of your problem.
At EdTek we strive to provide a level of commitment unmatched by any other eLearning company.